Preparing your trip
Preparing your trip
Last updated: July 5, 2026
Ecobus Transport collects only the information needed to create, manage, verify, and support passenger bookings, vehicle hire requests, and the Ecobus mobile app.
We may collect passenger names, phone numbers, email addresses, passwords (stored as a one-way hash, never in plain text), booking references, selected seats, trip dates, route details, account details, promo codes used, payment references, ticket validation and check-in activity, and support messages.
If you request a vehicle hire or charter, we additionally collect your pickup location, destination, travel dates, passenger count, preferred vehicle type, and any notes you provide.
Our servers automatically log the IP address of login, signup, and password-reset requests to detect and limit abusive or automated activity. We do not use this for advertising or tracking.
Ecobus staff use camera access on the ticket-verification and check-in screens to scan a passenger's QR code. This is only available to authenticated Ecobus staff accounts, and captured images are not stored — only the decoded ticket reference is used to look up a booking.
To keep you signed in and let you resume a booking in progress, the website stores your session and in-progress booking details in your browser's local storage. In the Ecobus mobile app, a copy of your recently viewed tickets (including the QR code) is saved on your device so you can still show your ticket at boarding if you lose signal. You can clear this at any time by clearing the app or browser's local data.
When you use the "Share" option on a ticket, Ecobus does not send your data anywhere automatically — it opens your device's own share menu so you can choose where to send your ticket details yourself (for example WhatsApp, Messages, or email).
We use this information to issue tickets, verify payments, prevent duplicate seat bookings, confirm passenger check-in, arrange vehicle hire, send booking updates, respond to support requests, prevent misuse, and improve our transport services.
Card and transfer processing is handled by Paystack or another approved payment provider. Ecobus stores payment references, amounts, status, and timestamps. We do not store full card details.
We share information only with service providers needed to operate the booking service: Paystack (payments), Resend (booking and ticket emails), and our database and file storage provider, Supabase. Booking records are retained for operational, customer support, audit, fraud-prevention, and legal purposes.
Customers may request correction of account information, booking support, or review of stored contact details by contacting Ecobus support.
For privacy requests, email info@ecobustransport.com or WhatsApp +234 913 399 4004.